In January 2011 the customers of the NS had suffered from serious waiting times and cancelled trains. This was now the second winter in a row, where management was forced to embark on a series of crisis interventions that would limit the damage done to their customers.
Handling a million bookings per day in more than 40 languages. Booking.com is the global market leader in the travel industry, handling over a million bookings per day. To optimize the way it handles the millions of customer interactions per day, Booking.com is well known to be one of the innovators in using Big Data Analytics.